SALESFORCE AGENTFORCE-SPECIALIST EXAM QUESTIONS 2025 - INSTANT ACCESS, JUST REVISED

Salesforce Agentforce-Specialist Exam Questions 2025 - Instant Access, just revised

Salesforce Agentforce-Specialist Exam Questions 2025 - Instant Access, just revised

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Salesforce Certified Agentforce Specialist Sample Questions (Q33-Q38):

NEW QUESTION # 33
An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex.
Which options are available for deploying these to production?

  • A. Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI
    /Metadata API.
  • B. Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.
  • C. Use only change sets because the Salesforce CLI does not currently support the deployment of agent- related metadata.

Answer: A

Explanation:
Why is "Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI
/Metadata API" the correct answer?
When deploying an Agentforce Agent with multiple topics and Agent Actions that use flows and Apex, a complete deployment solution is required. Change sets and the Salesforce CLI/Metadata API support the deployment of flows, Apex code, and agent-related metadata.
Key Considerations for Agentforce Deployments:
* Supports Deployment of All Required Components
* Agentforce Agents include flows, Apex classes, topics, and agent actions.
* Change sets and Salesforce CLI/Metadata API allow deployment of all these components together, ensuring a smooth transition to production.
* Agentforce Metadata Can Be Deployed Using Standard Tools
* Change Sets: Allows admins to move configurations, custom objects, and metadata between Salesforce environments.
* Salesforce CLI/Metadata API: Enables scripted deployments, automating the transfer of Agentforce configurations.
* Ensures a Complete Migration Without Manual Configuration
* Deploying all components together reduces the risk of misconfiguration.
* Automating deployments using the Metadata API ensures consistency across environments.
Why Not the Other Options?
# A. Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.
* Incorrect because manually creating agent-related items in production introduces risk and inconsistency.
* This approach is error-prone and time-consuming, especially for large Agentforce deployments.
# B. Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.
* Incorrect because Salesforce CLI and Metadata API fully support Agentforce deployments.
* Change sets are useful but limited in large-scale, automated deployments.
Agentforce Specialist References
* Salesforce AI Specialist Material confirms that Agentforce metadata (flows, actions, and topics) can be deployed using Change Sets or the Metadata API.


NEW QUESTION # 34
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

  • A. Agent Action: Find Similar Opportunities
  • B. Agent Action: Summarize Record
  • C. Agent Action: Draft or Revise Sales Email

Answer: C

Explanation:
For sales reps who need to draft personalized emails based on previous communications, the Agentforce Specialist should recommend the Agent Action: Draft or Revise Sales Email. This action uses AI to generate or revise email content, leveraging past successful communications to create personalized and relevant outreach to prospects or clients.
* Find Similar Opportunities is used for opportunity matching, not email drafting.
* Summarize Record provides a summary of customer data but does not directly help with drafting emails.
For more information, refer to Salesforce's Agent documentation on standard actions for sales teams.


NEW QUESTION # 35
An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template.
How should theAgentforce Specialistmeet this requirement?

  • A. Use External Service Record merge fields.
  • B. Convert the JSON to an XML merge field.
  • C. Use "Add Prompt Instructions" flow element.

Answer: A

Explanation:
An Agentforce wants to include data from the response of an external service invocation (REST API callout) into a prompt template. The goal is to incorporate dynamic data retrieved from an external API into the AI- generated content.
Solution:
* Use External Service Record Merge Fields
* External Service Integration:
* Definition:External Services in Salesforce allow the integration of external REST APIs into Salesforce without custom code.
* Registration:The external service must be registered in Salesforce, defining the API's schema and methods.
* External Service Record Merge Fields:
* Purpose:Enables the inclusion of data from external service responses directly into prompt templates using merge fields.
* Functionality:
* Dynamic Data Inclusion:Allows prompt templates to access and use data returned from REST API callouts.
* Merge Fields Syntax:Use merge fields in the prompt template to reference specific data points from the API response.
Implementation Steps:
* Register the External Service:
* UseExternal Servicesto register the REST API in Salesforce.
* Define the API's schema, including methods and data structures.
* Create a Named Credential:
* Configure authentication and endpoint details for the external API.
* Use External Service in Flow:
* Build aFlowthat invokes the external service and captures the response.
* Ensure the flow outputs the necessary data for use in the prompt template.
* Configure the Prompt Template:
* UseExternal Service Record merge fieldsin the prompt template to reference data from the flow's output.
* Syntax Example: {{flowOutputVariable.fieldName}}
Why Other Options are Less Suitable:
* Option A (Convert the JSON to an XML merge field):
* Irrelevance:Converting JSON to XML merge fields is unnecessary and complicates the process.
* Unsupported Method:Salesforce prompt templates do not support direct inclusion of XML merge fields from JSON conversion.
* Option C (Use "Add Prompt Instructions" flow element):
* Purpose of Add Prompt Instructions:
* Allows adding instructions to the prompt within a flow but does not facilitate including external data.
* Limitation:Does not directly help in incorporating external service responses into the prompt template.
References:
* SalesforceAgentforce SpecialistDocumentation -Integrating External Services with Prompt Templates:
* Explains how to use External Services and merge fields in prompt templates.
* Salesforce Help -Using Merge Fields with External Data:
* Provides guidance on referencing external data in templates using merge fields.
* Salesforce Trailhead -External Services and Flow:
* Offers a practical understanding of integrating external APIs using External Services and Flow.
Conclusion:
By using External Service Record merge fields, theAgentforce Specialistcan effectively include data from external REST API responses into prompt templates, ensuring that the AI-generated content is enriched with up-to-date and relevant external data.


NEW QUESTION # 36
Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

  • A. Configure page layout of the master record type.
  • B. Enable and configure dynamic form for the object.
  • C. Create a field set for all the fields to be grounded.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:Universal Containers (UC) aims to use Record Snapshots grounding in a prompt template to provide context from a specific record. Let's evaluate the preparation steps.
* Option A: Configure page layout of the master record type.While page layouts define field visibility for users, Record Snapshots grounding relies on field accessibility at the object level, not the layout.
The AI accesses data based on permissions and configuration, not layout alone, making this insufficient and incorrect.
* Option B: Create a field set for all the fields to be grounded.Record Snapshots in Prompt Builder allow grounding with fields from a record, but you must specify which fields to include. Creating a field set is a recommended preparation step-it groups the fields (e.g., from the object) to be passed to the prompt template, ensuring the AI has the right data. This is a documented best practice for controlling snapshot scope, making it the correct answer.
* Option C: Enable and configure dynamic form for the object.Dynamic Forms enhance UI flexibility but aren't required for Record Snapshots grounding. The feature pulls data directly from the object, not the form configuration, making this irrelevant and incorrect.
Why Option B is Correct:Creating a field set ensures the prompt template uses the intended fields for grounding, a key preparation step per Salesforce documentation.
References:
* Salesforce Agentforce Documentation: Prompt Builder > Record Snapshots- Recommendsfield sets for grounding.
* Trailhead: Ground Your Agentforce Prompts- Details field set preparation.
* Salesforce Help: Set Up Record Snapshots- Confirms field set usage.


NEW QUESTION # 37
Which use case is best supported by Salesforce Einstein Copilot's capabilities?

  • A. Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities
  • B. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
  • C. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

Answer: B

Explanation:
Salesforce Einstein Copilotis designed to provide a conversational AI interface that can be utilized by different types of Salesforce users, such as developers, sales agents, and retailers. It acts as anAI-powered assistantthat facilitates natural interactions with the system, enabling users to perform tasks and access data easily. This includes tasks like pulling reports, updating records, and generating personalized responses in real time.
* Option Ais correct becauseEinstein Copilotbrings a conversational interface that caters to a wide range of users.
* Option BandOption Care more focused on developing and training AI models, which are not the primary functions ofEinstein Copilot.
References:
* Salesforce Einstein Copilot Overview:https://help.salesforce.com/s/articleView?
id=einstein_copilot_overview.htm


NEW QUESTION # 38
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